Products and orders

How the shop works

Visitors add products to a cart on the site's pages, then send the cart page's form. The order arrives under Forms in Content, and the buyer gets an email with what they ordered and the total. Nothing is paid on the site: you confirm the order, payment and delivery with the buyer (Forms).

• Prices are taken from the live site when the order arrives, and kept with it: changing a price later does not change an order already sent.
• Only published products can be ordered. A product unpublished after a visitor added it drops out of their cart.
• The site's builder sets up the cart and the product pages (Setting up a shop).

A product's variants

A product's page in Content has its variants: the sizes, colours or other versions sold, each with its own price. A product sold in one version has one, shown as its price and picture.

1. Add options like size or color opens an option. Type its name, such as Size, then its values: a comma, Enter or Tab after each one. Each value becomes a variant.
2. Add another option adds a second one, such as Colour. With two, the variants are grouped by the first option's values: a group's row sets the price of every variant in it, and opens to set each one's.
3. Set each variant's price, and pick its picture from the product's photos. A variant left without one is given the product's first photo.
4. Save changes saves the product and its variants together.

Prices are typed as amounts, 12.50, in the currency the site uses. In a currency without cents, such as the yen, they are whole amounts.

Changing options and values

• Click a value to rename it: its variants keep their prices.
• × on a value removes it with its variants; the bin removes the whole option.
• With two options, × on a variant's row stops offering that one combination. It is listed under Not offered, where clicking it brings it back.

Sale prices

When the site has a sale switch on its products, such as On sale, turning it on shows an old price beside each variant's price, for pages to show crossed out. Turned off, the old prices are kept, hidden, for the next sale.

Orders

Orders are listed under Forms with the site's other forms, unread until opened, and emailed with its other entries, up to three times a day, to the people chosen in the form's panel (Forms).

• An order shows what the buyer typed, each line (the product with its options, how many, the price of one and the line's total) and the total. The lines and total stay as ordered.
• A field the site keeps for you on each order, such as its stage (Pending, Shipped, Done), is changed on the order and saved with Save. Visitors cannot set it.
• Reply writes to the buyer.

The buyer's email

Each order emails the buyer at once, from the site's name, with replies going to the first person who gets the form's entries. It is Fairpage's own design, with the site's icon, the lines and the total, unless the builder has written the site's own. One that reads as a scam, or links anywhere but the site, is sent in Fairpage's design instead.

At most three go to one address a day, and 200 from one site. Past that the order is still kept, without an email.

On another plan

A site that moves from Plus+ to another plan keeps its products and orders, and its cart takes no orders until it is back on Plus+.